Submit a bug
How to change my virtual space on LifeAt?
  • Click on an emoji multiple times for more content. For example, double click the "beach emoji" if you want to see more beach spaces
  • Alternatively, you can also go to our explore page to search for spaces as well
  • Mouse over the emoji "➡️" to forward to the next space "⬅️" to go back to previous space
How do I request a virtual space?
  • Join our Discord
  • Head over to "🏔 request-a-virtual-space" channel and let us know what you would love to see!
  • Note: We are receiving a lot of virtual space requests but we will review all of them! Thank you so much for your patience :)
Can I submit a virtual space?
  • Yes! At the bottom of the site, select "📽️ showcase" button or use this link
  • On the new page, follow the instructions, add appropriate tags
  • Click "Choose a file" to drop your video files
  • The LifeAt team will review your video and get back to you shortly
Why are all or some of my videos aren't playing? I see a black screen?
  • We are learning their is a Chrome bug in some countries, please disable hardware acceleration in Chrome. Click here to learn how to do this?
  • How to fix black screen
    - Open Chrome.
    - Click the horizontal ellipsis menu button in the top-right corner and click on Settings.
    - Click on Advanced from the left pane.
    - Click on System.
    - Under the “System” section, turn off the Use hardware acceleration when available toggle switch
    - Still a problem go to "Bug report" on our discord
  • Try using incognito mode on your browser
Why does my loading screen take forever?
  • Try to clear you cache for the website
  • Windows: Ctrl + Shift + r
  • Apple: Cmd + Shift + r
The new version doesn't work for me? How can I use the old version?
How do I sign up to create an account?
  • Click the profile drop down and select "sign up & log in"
  • Enter your email and password
  • Check your email for a verification link (check your spam folder if not found)
  • Follow the link in your inbox. With the new link open, click "continue"
  • You should be automatically logged in to the new site
How do I get premium?
  • You must verify your account via email and be logged in to the new site
  • Once logged in, click the "🚀 upgrade" button at the top of the site
  • Copy the magic link and share with 3 friends
  • After your 3 friends successfully created an account with your link, you're good to go!
  • Note: your "🚀 upgrade" button should change to "⭐ premium" button.
    Refresh your page if you still don't have access to premium features
I referred 3 friends but I'm still on Basic plan
  • Please make sure that your friends verify their email addresses
  • Note: This will only count if your friends use your magic link to create their accounts
I didn't get my verification code
  • Make sure you entered the correct email when you signed up
  • Check the spam folder
  • If you still didn't get the verification via email, reach out to the support team on Discord
I forgot my password
  • In the same log in & signup popup, enter your email address
  • Click "next"
  • Select "Trouble signing in?" blue link right below the password input
  • Check your email for a link to change your password (check your spam folder if not found)
I want to change my password
  • Log out from your account
  • Try logging in again and enter your email address in the popup
  • Click "next"
  • Select "Trouble signing in?" blue link right below the password input
  • Check your email for a link to change your password (check your spam folder if not found)
I want to delete my email
  • We are sorry to see you go 🥺 We know, we know you just want it to be done already, but from the bottom of our heart, can you do us a favor and tell us how we could have done better for you?

    Please fill out the following form to request deletion of your account:

    Appreciate it,
    LifeAt team
My timer doesn't have an alarm sound?
  • In the timer widget, click "⚙️"
  • Adjust the timer volume and make sure your devices volume is turned on
How do I customize my timer?
  • In the timer widget, click "⚙️"
  • Adjust the duration in each pomodoro, short break, long break
  • Your customized timer will be saved automatically for your next use :)
What is auto-transition timer?
  • After your timer is up, it will begin your next one immediately
  • To turn on auto-transition timer, click "⚙️"
  • Toggle the switch on for auto-transition timer
How do I use the To-do list?
  • Make sure you refer 3 friends in order to get premium access to this feature
  • Add new task by hitting "enter" on the keyboard
  • Delete task by clicking on the "trash can" icon or "return" on keyboard
  • Delete all tasks by clicking on "clear all" at the bottom of the widget
How do I hide the To-do progress bar?
  • Click on "more" bottom left and hide progress
How to link your Spotify playlist?
  • Select the music widget from the sidebar
  • On your spotify account. Select your spotify playlist > share > copy link to playlist
  • Paste the playlist link url to the bottom of the music widget and click save
Why does my Spotify playlist only plays for 20 secs
  • Make sure you are logged in to Spotify on the browser you're using to open LifeAt
  • To log in to your spotify, follow the log in prompt on the music widget

Join our Discord for further support! 🔮👾